This is a digital service that activates the instant a payment clears, which shapes the whole policy. The short version: broken gets fixed or refunded, changed your mind does not.
If the payment cleared and no line was ever delivered, that is refunded. If the credentials issued to you cannot be made to work on a supported device and support cannot resolve it, that is refunded too. Both cases start with a message rather than a bank dispute.
A line that was delivered, activated and used is not refunded because you changed your mind, bought the wrong region without asking first, or stopped watching. Credentials shared publicly end the plan without a refund. Buying fewer plans than you had screens, and finding that the second screen will not play alongside the first, is a counting problem rather than a fault in the service.
Message support from the email on the order with the payment date, the amount charged, and what actually went wrong. Describe the failure, not the frustration, since the first thing anyone checks is whether the line is live at our end.
Refunds go back through the payment provider to the method used. Timing after that is the bank's, not ours. Because prices are in USD and the provider settles in EGP, conversion rates may have moved between the purchase and the refund, so the returned amount in your local currency can differ slightly.
Not automatically. Write in before using the line and it is a support question; write in after weeks of viewing and the answer is no.
No. Terms are sold and paid as a block, so $90.00 buys twenty-four months whether or not you watch all of them.
No. A chargeback suspends the line while the bank investigates and slows the outcome down. Email first.
